Frequently Asked Questions

We offer standard shipping and express shipping. Standard shipping is free for orders over $50 within the US, typically delivered in 3-5 business days. For faster delivery, express shipping is available for $12.95, which guarantees 1-2 day delivery. For international shipping, we ship to AE, AT, AU, BE, CA, CH, CZ, DE, DK, ES, FI, FR, GB, HK, IE, IL, IT, JP, KR, MY, NL, NO, NZ, PL, PT, SE, SG, and US. Delivery times for international orders vary from 7-14 business days.

Yes, for orders under $50, we charge a flat rate of $5.95 for standard shipping within the continental US. Express shipping is available for $12.95 for faster 1-2 day delivery. International shipping costs vary by location and are included in the overall shipping fee.

Yes, all orders include tracking information sent via email once your package ships. You can track your order using the tracking number provided in the email. This allows you to monitor the status of your shipment in real-time.

We ship to many international locations including AE, AT, AU, BE, CA, CH, CZ, DE, DK, ES, FI, FR, GB, HK, IE, IL, IT, JP, KR, MY, NL, NO, NZ, PL, PT, SE, SG, and US. Delivery times for international orders vary from 7-14 business days. Shipping costs for international orders vary by location and are included in the overall shipping fee.

Once an order has been placed and shipped, you cannot change the shipping address. If you need to update your shipping address before your order ships, please contact us immediately at hello@biorenewal.com with your order number and the updated address. We will do our best to accommodate your request, but please note that changes may not be possible if the order has already been processed for shipment.

We stand behind our products 100% with a 100-day money-back guarantee. If you're not completely satisfied with your purchase for any reason, simply let us know within 100 days of your order and you'll receive a full refund. No questions asked. To request a refund, just email us at hello@biorenewal.com with your order number. We cover the full purchase amount, including any original shipping charges.

To request a refund, please email us at hello@biorenewal.com with your order number. Include any relevant details about your purchase and the reason for the return. We will review your request and process your refund within 5-7 business days once we receive your return item. Please note that shipping refunds include the full purchase amount, including any original shipping charges.

Once we receive your returned item and verify that it meets our return criteria, we will process your refund within 5-7 business days. Refunds will be issued to the original payment method used. If you have any questions about the status of your refund, please contact us at hello@biorenewal.com.

To be eligible for a return, your product must be unused and in the same condition that you received it. It must also be in the original packaging. Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If your return is approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 5-7 business days.

Yes, if you receive a damaged or defective item, please contact us at hello@biorenewal.com within 100 days of your purchase. Include a detailed description of the issue, along with any photos if possible. We will review your claim and, if approved, arrange for a replacement or a full refund. Please note that we cannot accept returns for hygiene reasons if the product has been opened.

We accept payments in USD using the following digital wallets: SHOPIFY_PAY, APPLE_PAY, and GOOGLE_PAY. Prices are displayed in the format $ or with currency symbol as $ USD. All transactions are processed securely through Shopify's PCI-compliant checkout.

There are no additional fees associated with using digital wallets like Shopify Pay, Apple Pay, or Google Pay. All transactions are processed securely through Shopify's PCI-compliant checkout. Standard messaging and data rates may apply per your mobile carrier’s terms for Apple Pay and Google Pay.

Currently, we only accept payments in USD. If you need to pay in a different currency, we recommend converting your funds to USD before completing your purchase. We do not accept payments in any other currency.

All payments are processed securely through Shopify's PCI-compliant checkout. This ensures that your payment information is encrypted and protected. We do not store your credit card information; it is handled directly by Shopify. For Apple Pay and Google Pay, standard messaging and data rates may apply per your mobile carrier’s terms.

If you encounter any issues with your payment, please contact us immediately at hello@biorenewal.com. We will do our best to assist you and resolve any problems. Ensure that your payment method is valid and that you have sufficient funds. If you continue to experience issues, please reach out to us with your order details for further assistance.

Once we receive your order, it typically takes 1-2 business days to process. After processing, we will send you a confirmation email with your tracking information. Processing times may vary depending on the availability of your items and our current workload.

Yes, you can track your order using the tracking number provided in the confirmation email we send once your order ships. This allows you to monitor the status of your shipment in real-time. If you do not receive a tracking number, please contact us at hello@biorenewal.com with your order number.

If your order is delayed beyond the expected delivery time, please contact us at hello@biorenewal.com with your order number. We will check the status of your order and provide you with an update. If there are any issues with your order, we will do our best to resolve them promptly.

We reserve the right to refuse or cancel any order at our sole discretion. If you wish to cancel your order after it has been placed, please contact us immediately at hello@biorenewal.com with your order number. Cancellations may not be possible if the order has already been processed for shipment.

Once an order has been placed and processed, modifications are not possible. If you need to make changes to your order before it ships, please contact us immediately at hello@biorenewal.com with your order number. We will do our best to accommodate your request, but please note that changes may not be possible if the order has already been processed for shipment.

You can reach us at 7025778760 for any inquiries or to place an order. Our business hours are typically from 9 AM to 6 PM EST, Monday through Friday.

You can contact us at hello@biorenewal.com for any questions or to place an order. We aim to respond to all inquiries within 24-48 hours.

Our website is located at https://biorenewal.com. You can browse our products, place orders, and access our policies and contact information online.

Our primary domain is https://biorenewal.com. This is the main URL for our store and website. You can visit us online at any time to explore our products and services.

Our store is located at 2824 SW 13th Ct, Fort Lauderdale, Florida, 33312. For any in-store inquiries or visits, please contact us at hello@biorenewal.com to schedule an appointment.