Privacy policy

 

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Privacy Policy

Effective Date: 01/14/2026

1. Introduction

Biorenewal LLC ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or interact with our marketing platforms (including SMS and email). By using our site or services, you agree to the terms in this Privacy Policy.

2. Information We Collect

We may collect personal data and behavioral data from you when you:

  • Browse our website
  • Make a purchase
  • Sign up for our newsletter
  • Opt into SMS updates
  • Interact with emails or ads

Personal data may include:

  • Name, Email address, Phone number
  • Shipping/billing address, Purchase history
  • IP address and geolocation, Browser/device information

Behavioral tracking data includes:

  • Page views, Clicks, Scroll depth
  • Session time, Cart behavior

Collected via: Shopify, Klaviyo, Attentive & Twilio, Google Analytics, Meta Pixel

3. How We Use Your Information

  • Process transactions and fulfill orders
  • Send order confirmations and shipping updates
  • Send promotional emails and text messages
  • Improve user experience through site analytics
  • Retarget site visitors with relevant ads
  • Prevent fraud and ensure site security

4. SMS Terms & Conditions

4.1 Introduction
By subscribing to Biorenewal’s SMS service, you consent to receive text messages about your orders, promotions, newsletters, and protocol reminders. These messages are designed to keep you informed and help you get the most out of your Biorenewal experience.

4.2 Message Frequency

  • Order & Tracking Updates: SMS sent when your order is confirmed and as shipment status changes.

  • Promotions & Newsletters: Marketing SMS sent every 2–6 weeks to subscribers who opt in.

  • Daily Dosage Reminders: Two SMS per day for customers who opt in to receive protocol prompts at their chosen times.

4.3 Use of Contact Information
Your phone number is used exclusively for communications related to Biorenewal LLC and our products, including:

  • Order confirmations and tracking alerts

  • Promotional offers and newsletter content

  • Twice-daily supplement reminders (for protocol subscribers)

We never sell, rent, or distribute your contact details to third parties.

4.4 Message & Data Rates
Standard message and data rates may apply according to your mobile carrier’s plan.

4.5 Opt-Out Instructions
You may unsubscribe at any time by replying STOP.
For assistance, reply HELP or email hello@biorenewal.com.

4.6 Security & Privacy
We safeguard your contact data with industry-standard security measures. We will never request sensitive information (e.g., passwords, credit card numbers) via SMS. If you receive any suspicious messages claiming to be from Biorenewal, please report them immediately.

5. Third-Party Sharing

We do not sell your data. We may share it only with:

  • Shopify (order processing)
  • Klaviyo (email delivery and tracking)
  • Attentive & Twilio (SMS delivery)
  • Analytics tools (Google Analytics, Meta Pixel)

6. Data Security

We implement technical and administrative safeguards to protect your personal data. All traffic on our site is encrypted via SSL. Payments are processed securely through Shopify’s PCI-compliant checkout.

7. Age Restriction

Our products and services are intended for adults 18 and older. We do not knowingly collect personal information from minors.

8. User Rights & Access

You have the right to:

  • Request access to your data
  • Request correction or deletion of your data
  • Opt out of marketing communications

To exercise your rights, contact us at: hello@biorenewal.com

9. Medical Disclaimer

The information available through Biorenewal LLC or Biorenewal (including ads, website content, and communications) is for general informational purposes only. It is not a substitute for professional medical advice. Always consult your healthcare provider regarding any medical conditions or treatments.

10. Policy Updates

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated “Effective Date.”

Questions?
Contact us at: hello@biorenewal.com
Biorenewal LLC, 125 NE 32nd St, Unit 1719, Miami, FL 33137